Celebrating our Grand Opening — free US shipping; international orders over $350 ship free
Client Services
FAQ & Shipping Policy
Considered answers to the questions our clients ask most — from production lead time and worldwide shipping, to how to care for your heirloom for generations to come.
Our Bespoke Process
Three steps, signed by you.
01
Design Consultation
Share your companion's photo, nose-print or story. Our atelier interprets the brief.
02
Digital Proofing
We email a hand-illustrated digital proof. Production begins only after your written approval.
03
Artisan Creation
Hand-finished in solid S925 sterling silver and delivered in our signature velvet case.
Personal Service
Need Assistance?
Our concierge team replies within one business day. We're honoured to guide you through your commission, from first sketch to final delivery.